Our ticket fees
At Eventim we always strive for making it easy and affordable to purchase tickets. We also offer personal service for those who request this. Eventim’s business derives from mediating tickets between event organizers (theatres, music venues, arenas, etc.) and the customers wanting to purchase a ticket. Eventim's earnings derive from the fees connected to the purchases of tickets. The price is determined by the event organizers who also get the entire ticket price.  The ticket price is determined by the organizer. The entire ticket pricegoes to the organizer.

One or more of the following fees will be added on each ticket purchase:

Ticket fee
This fee may be included in the ticket price in those instances when the organizer pays the fee. When the fee is paid by the purchaser of the ticket, the fee is added to the price of the ticket. In the event of cancellation, the ticket fees will not be refunded. If the fee has been paid by the organizer, the full amount will be refunded. Ticket fees are clearly stated on your receipt and may vary depending on the ticket price. The ticket fee covers all the costs of the standard services provided by Eventim, e.g. ticket system, website and customer service.

Booking fee
A booking fee will be added to every order. This fee covers technical aspects of Eventim’s services (website, ticketing systems, anti fraud etc.). The fee per order is SEK 15.

Delivery fee
An additional fee of SEK 59,- per ticket, is required if you chose to have the tickets sent to you in the mail. For addresses outside Sweden, we charge SEK 99,- per order. Delivery fees will not be refunded on cancellation. The delivery fee covers the costs of printing, packaging, and postage as well as any reprinting expenses if the delivery is lost.

Service fee
SEK 35 per service. This fee is due for customers who purchase their tickets directly from Eventim’s customer service. This fee covers staff costs and is avoided if the tickets are purchased online via biljettforum.se.

Reprinting fee
If you lose your ticket after delivery, in a way which Eventim cannot be held accountable for, you must pay a fee to get your ticket annulled and reprinted. The handling fee for annulling and reprinting a lost ticket is SEK 60.. If you have not received the ticket by mail, Eventim is able to print a new ticket without additional cost as long as you contact Eventim’s customer service no longer than 7 business days after your purchase. After 7 days the ticket will be considered to be “lost after delivery” and you must pay the fee for the reprinting of your ticket.