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Tickets bought at Eventim are not subject to right of withdrawal.

Refund:

Purchased tickets will only be refunded in the event of a cancellation. The event organizer is your contracting party and thus liable to refund the ticket price in case of cancellation. Any and all charged ticket fees, other fees, cancellation insurances as well as any delivery costs paid when purchasing the ticket, will not be refunded in case of cancellation/relocation.

Best seat booking

With best seat booking we will automatically choose the best seats available depending on your chosen price level and the number of tickets you require.

Seating chart booking

The Eventim Seating chart booking allows you to purchase exactly the seats you want for an event at a specific venue. Open the seating plan for an overview of all available seats, then click on the seats you want to select them.

Please note that the Eventim Seating chart booking is not available for all events.

General admission

General admission refers to seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis. When purchasing tickets for a General admission event, you may be quoted section, row and seat numbers, however these are for inventory purposes only and do not reflect any actual seating location. Seating arrangements vary for each event, and there may or may not be seats of any kind available.

Seat or standing ticket subject to availability

This price category mainly comprises seats, although this is not guaranteed. Under certain circumstances, you may receive a standing ticket for the same price. We're sorry, but we cannot guarantee to fulfil specific wishes regarding seating or standing tickets. It is not possible to exchange the tickets you receive.

Currently not available

If an event, price level or ticket type is 'Not currently available' then all tickets in that category have been sold.

EVENTIM makes every effort to obtain more tickets so check our website regularly for updates.

Delivery not available

If the event is taking place a few days after you place your order, the option to have your tickets delivered via Standard mail will no longer be available. Depending on the event it may be possible to collect your tickets at the venue or print your tickets yourself using Print@Home.

Only single seats available

In your chosen price level there are now only single seats available. Although there may be a large number of seats available they will not be next to each other. It may be possible to book consecutive seats in a different price level or by using the EVENTIM Seating chart booking.

Concessions

Concession tickets are often available, e.g. to students, children and seniors. If purchasing concession priced tickets, proof of entitlement, e.g. a valid student id card, may be requested by the venue.