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I cannot attend, what do I do?

You are allowed to sell your tickets, however. Eventim offer our own resale platform fansale.se. When you purchase a ticket through fanSALE, the old barcode will be deactivated and the buyer will receive a new barcode. This way we secure only to sell valid tickets. Unfortunately, Eventim cannot verify tickets purchased by third parties.

According to Swedish law (Lag (2005:59) ), the right of return does not cover ticket purchases, and thus you cannot get your money refunded should you be prevented from attending the event. Eventim cannot help you if you are not able make it to the event, but you can always try to sell it on fanSALE. Tickets are refunded only if the event is cancelled. Read our Terms of sales and delivery for more information.

Eventim does not change tickets or venues, neither do we change the dates for the events.

For further questions, try keyword search in the field above or send an email to Customer Service at kundservice@eventim.se.